Svet Črnil assistance: remote assistance

Video with Andreshtjan · Slovenian and English versions

A computer problem in the middle of everyday work

In this story I help three users: an elderly person who is troubled by Word, an employed businessman with problems with connection and a bike repairman who needs to install a printer. Everyone has another job to do as soon as possible.

How We Start

Page Svet Črnil assistence you submit a request and describe the problem. Please confirm access to the computer in the ready procedure. Then we examine the facts, determine the next step, and after the procedure we check the result.

You can also submit a request outside of working hours. The time at which an application is made does not in itself mean that a meeting or a consultant is already in place at that time.

Examples of aid

• A program that doesn't open or behave differently than usual.
• Interrupt network connection and review settings.
• Install printer and print check.
• Help with settings and computer usage.

In any case, let's first see what we can do remotely. If there is a problem with the hardware or requires device intervention, the next step should be determined.

More time for your work

The purpose of assistance is to help with a specific problem. Related guides present procedures for individual systems and other applications. The video with Andrejštajn is an animated presentation; please check the details of the service and how to start on the side of assistance.

Social media publications

• TickTok – Slovenian
• TickTock – English
• YouTube – Slovenian
• YouTube – English

Related products and services

• Computer help at a distance (15 min)

Related documentation

• Maja, just one more thing! – Assistant in a friendly sketch
• Windows assistance: video guide step by step
• Android assistance: video guide step by step
• Linux assistance: video guide step by step

Frequently Asked Questions

• Which program is better for help over a remote desktop?

An animated presentation is prepared with the help of artificial intelligence. Check the detailed instructions and conditions with related documentation and concrete equipment.