Android assistance: video guide step by step

The phone is slow or the app is closing? Maja shows the way to help on your phone or tablet: downloading the application, problem description, review of the offer and separate screen management and sharing permissions.

Open Assistant and check Help Options

View video in your own language

Video in Slovenian

Read Text

Watch in English

Read the transcript

Maya and Tina are imaginary adults. The guides are presented by the virtual Maja with a synthetic voice. The steps shown are illustration; actual screens and options may vary.

Two separate permits in Android

The accessibility system service provides management assistance; screen capture allows display of the screen. Read what you confirm. Menu names and options vary between phones. Some steps will be taken on your own instructions. Use the installation permit only for the file from the official portal and if necessary turn it off again.

Start with your words

You don't need to know computer terms. Tell me what you want to do, what happens, and when the problem lasts. An accurate record of an error message also helps. Example: "After updating the printer does not print. I see three documents in the queue.” Do not add passwords and card data to the description.

Price and license are in your hands

In the programme before payment you read the estimate, volume and final price. You grant access to the device yourself. Stay with the device while you help, ask when you don't understand something, and check the result with your assistant. Enter the password yourself. You can cut the remote.

When You Need To Continue

If the session is suspended, continue the existing request with the Restore option or instructions in your programme. Just for the sake of interruption, don't open a new order. Physical defects or unclear extent may require a personal arrangement. Current availability, conditions and supported devices are checked on the portal.

Do you know anyone whose computer is causing trouble?

Send him a link svet-crnil.com/assistanceMaybe a parent, a friend or a colleague. Help him take the first step and give him time to ask questions. This too is helpful: calmly explain what will happen and let him make his own decisions.